Refund Policy

• •Wrong product received
• •Damaged product received
• •Defective product received
• •Missing items in order
• •Order cancelled by admin due to stock issues
• •Order cannot be delivered by Zulmai Trading

• •Change of mind after delivery
• •Incorrect address provided by customer
• •Product damaged due to customer misuse
• •Opened or used personal care products (hygiene restrictions apply)

Approved refunds are processed within 5–10 business days back to your original payment method. Cash on Delivery refunds are settled via bank transfer once verified.

• Admin-cancelled orders (out of stock, unavailable, or undeliverable) are automatically marked as Refund Initiated.
• Customer-cancelled orders are refunded based on the order status at the time of cancellation. The refund status is visible on your order page.

1. Go to My Orders and open the order in question.
2. Submit a refund request with photos and a short description (for damaged/wrong items).
3. Our team will review within 24–48 hours and email you the decision.
4. Track refund progress directly on the order page.